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HCL Latest Job Openings For BE/BTech Graduates 2014 …

Apply To Attend R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers) http://recruitercard.com/rsatschedule.htm

Company Name : HCL

Job Title : SENIOR ANALYST

Location : Bangalore

Experience : 1-3 Years

Qualification : BE/BTech

Location : INDIA

Job Description : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote de About Us : HCL has a strong global presence with facilities in over 35 countries. HCL has an extensive global network of delivery centers to provide seamless service to customers worldwide. Our unique culture of ideapreneurship encourages and empowers our employees to ideate and implement them generating value for the organization. Our 96,000 ‘ideapreneurs’ (idea led intrapreneurs) have created a significant business impact by generating over 28,000 innovative ideas. This transformational culture seeds, nurtures and harvests, business-driven, customer-focused innovation at the grass roots level.

Apply Here :

Apply To Attend R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers) http://recruitercard.com/rsatschedule.htm

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