Company Name: HCL
Job Title: ASSISTANT MANAGER
Experience: 1-3 Years
Minimum of 3-4 years of Experience in IT Service Management
Managing Global Customer’s preferred
Exposure to excel Must
Experience in Managing Service Level definition for various Service components in Datacenter practice
Experience in working with service catalogue items
Experience in Working with Service Portfolio Manager
Understanding of the MSA and outsourcing model
Experience in defining Resource Units based on the clauses mentioned in the MSA
Should have exposure to Visual Basic,Oracle,Sql and MS-Access
Should have fair understanding of ITIL
Expert in Excel
Arts graduates required – No technical degrees required.
Qualification: BE/B.Tech (Hons)
Skill (Primary): Technical Skills-Consulting-Program Management
At the dawn of the new millennium, a unique company was born: HCL Technologies.
Demonstrating remarkable growth through the recent economic downturn, HCL Technologies emerged as one of the only eight 21st century listed technology companies in the world to cross $1bn in Net Profit, $5bn in Revenue and $15bn in Market Capitalization.
This was possible because we believe that real value lies in the relationship created between customer and provider, which is built on three deeply rooted value systems:
Over the years, we have seen these values manifest in the form of platforms such as the Value Portal, where front line employees have generated and implemented ideas that have unlocked close to $600mn of unforeseen business value for our customers.
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