Company Name: Verizon
Job Title: Software Engineer
Experience: 1 to 3 years
Job Id: 421925
Primary Skills :
Demonstrable ability capture, organize and communicate complex requests and concepts with minimal supervision
Basic technical and troubleshooting knowledge of network or windows/UNIX servers (IP address, DNS,DHCP etc.)
Excellent customer service skills & end-user computer skills
Experience using incident/service request ticketing system and in using web-based applications / tools
Good and demonstrable written and verbal communication skills
Ability to assess and accurately perform incident and service request escalation
Secondary Skills :
Strong analytical skills and able to collate and interpret data from various sources.
Exposure to End-user/Helpdesk support function
Behavioral Skills :
Monthly Rotational Shift Adaptability 24x7x365 (Including Night Shifts), willing to extend hours on Business demand
Efficient Time Management, Effective Communication Skills, Conflict Management, etc.
Education: B.Sc / BE / B.Tech / MCA / M.Sc / M. Tech
Certifications: ITIL V3 Foundation, CCNA / MCSE / MCP / OCP
Verizon is a global leader delivering innovative communications and technology solutions that improve the way our customers live, work and play.
Verizon Communications Inc., headquartered in New York, is a Dow 30 company employing a diverse workforce of more than 180,000 dedicated employees around the globe.
Every day, we connect people, companies and communities with our powerful network technology. Not many companies get the chance to change the industry and change the world through innovation. We do.
And as we take on these exciting opportunities, we remain true to Verizon’s Credo, providing clear direction for every employee action, every day.
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