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CA Technologies Recruitment Notification 2015

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name: CA Technologies

Job Title : Support Engineer

Location: Hyderabad

Experience: 2 Years

Job Function: Customer Support

Requisition ID: 88623

Job Description:

Key Responsibilities:
Take ownership of technical customer requests and provide support for a product or solution using telephone, email, communities or chat.
Independently apply acquired technical knowledge and open-ended problem solving methodology to assess increasingly complex problems, analyze root causes, and advise customers on solutions.
Research, analyze, and resolve complex functionality and usability related issues.
Perform troubleshooting by recreating a customer scenario on internal testing equipment with a comparable software configuration.
Understand and accurately document product questions that require in-depth analysis ; determine and pursue the appropriate process to progress the issue to resolution.
Identify complex or high impact issues and coordinate with senior staff where necessary for resolution. Escalate unresolved customer issues to the appropriate subject matter expert or manager according to product line procedures. Proactively enable customer self-service

Typical Role definition:
Professional Staff. An intermediate level professional Role. Some evaluation, originality or ingenuity required to perform tasks. Knows and applies the fundamental concepts, practices, and procedures of a particular field. Knows the basic job duties. Performs work under general supervision that is varied, and may be difficult, yet typically involves limited responsibility. Works on problems where analysis of situations or data requires a review of a variety of factors.

Job-Specific Authority and Role:
Generally works without consulting their manager.
Independent decisions are made daily
Examples of typical decisions without manager consultation:
Work with the customer and CA resources to meet customer objectives.
Determine priorities of customer issues.
Recommend solutions to customers.

Preferred Education:
Bachelor’s Degree or global equivalent in Computer Science or related discipline.

Skills & Competencies:
Proficient customer service skills.
Excellent communication skills; written, verbal and social media.
Ability to perform troubleshooting and apply analytical skills in complex environments.
Possess good teamwork skills.
An ability to handle and resolve high pressure situations.

About Us:
CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate.
CA software and solutions help our customers drive enterprise-wide productivity, offer differentiated user experiences and open new growth opportunities. And we are able to deliver this value across multiple environments—mobile, private and public cloud, distributed and mainframe. Our goal is to be recognized by our customers as their critical partner in the new application economy.

Apply Here:

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

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