Company Name: CGI
Job Title: ASE – External Hire
Location: Bangalore, Karnataka, India
Experience: 1 to 2 years
Position ID: J0316-0536
Experience Required – 1 to 2 years
Daily Operating System /Application alert handling and response/troubleshoot/reassigning to correct group
Adherence to customer established SLA’s
Troubleshoot the alerts based on the work instructions.
To co-ordinate with the appropriate teams for resolution.
Daily health checks of the Application supported.
Periodic and timely updation of tickets with proper log comments
Documents, tracks and monitors the problem to ensure a timely resolution
Improves system performance by identifying problems and recommend changes
Provides support to customers with a high degree of customer service, quality and technical expertise
Daily BAU L1 Support on Windows/UNIX/Telecoms/Application infrastructure
Ownership of alerts till its logical resolution.
Should be flexible in working in 24/7 environment
Good communication skills
At CGI, we’re committed to helping all of our stakeholders succeed. Our 68,000 professionals in 40 countries across the Americas,
Europe and Asia Pacific provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients’
businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding
careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.
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