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Ericsson Job Openings 2014 in BANGALORE, IN for Any Degree…

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name : Ericsson

Job Title : Help Desk Engineer

Location : BANGALORE, IN

Qualifications : Any Degree / PG in Computer Science or Information Technology

Experience : Min 2 – 3 years of Experience in IT Support / Relevant Industry
Activities / Responsibilities :
Document all Incidents & Service Request in the Ticketing System with appropriate details of the user.
Ensure that all detailed required (incl Mandatory fields) for the issue are documented in the Ticketing system.
Work with the Internal Teams to ensure that the users’ issues are fixed in a timely manner.
Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk as per the SLA defined in the process.
Monitor Service Desk for tickets assigned to the queue and process first – in first – out based on priority.
Utilize and maintain the helpdesk tracking software
Document internal procedures
Connect with the Quality team for regular feedback sessions and to work on the AOI’s (if any).
Co-ordinate with team members in identifying new solutions for existing and unresolved issues.
Follow all defined process religiously and raise feedback and suggestions to the appropriate stakeholders.
Report all issues that needs attention from the Ticketing system to the L2 Lead.
Willing to work in shifts in a 24/7 support team

Skills : 
Essential Communication Skills
Understanding Customer Satisfaction.
Working experience on all Windows / Linux variants of Operating Systems
Good Probing and troubleshooting knowledge.
Good / Excellent knowledge in Networks & Connectivity
Telephone Communication Skills
Dealing With Difficult Customer-Service Situations
Developing and Practicing Assertiveness in Customer Support
Follow Ethics at Workplace
Team Building Practices, Principles and Issues
Tools, Problem Solving, and Processes
Staying Current in the Industry
Tools and Technologies for the Support Center
Understanding Computer Telephony Integration and CRM’s
Creativity and Problem Solving, Out of the box thinking
Support Processes and Process Integration
Remarks
NA:

About Us :
Ericsson is committed to complying with best-practice corporate governance on a global level wherever possible. This includes continued compliance with the Code. The Code can be found on the website of the Swedish Corporate Governance Board which administrates the Code (www.corporategovernanceboard.se).
Ericsson’s Code of Business Ethics summarizes the Group’s basic policies and directives and contains rules to ensure that business is conducted with a strong sense of integrity. This is critical to maintain trust and credibility with Ericsson’s customers, partners, employees, shareholders and other stakeholders.
The Code of Business Ethics has been translated into 30 languages. This ensures that it is accessible to everyone working for Ericsson. During recruitment, employees acknowledge that they are aware of the principles of the Code of Business Ethics. This procedure is repeated during the term of employment. Through this process, Ericsson strives to raise awareness throughout its global operations.

Apply Here : 

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

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