Company Name: Ericsson
Job Title: Global HR Direct Representative
Location: Gurgaon, Haryana,
Experience: 1 -3 years
Req ID: 119256
General Duties and Responsibilities:
Provide an efficient and effective initial contact point into the HR service through the Customer Relations Management System where customers approach HR for information, advice or services by email.
Provide the highest standards of resolution and integrity with employees across globe.
Maintain an in depth knowledge of the HR Intranet and the location of all policies, procedures and guidance in order to direct customers if necessary to inform about the detailed content
Constantly work towards the improvement of the HR Intranet by identifying content additions and amendments.
Act as Brand Ambassador for HR and HR Direct by ensuring effective, timely and quality response to employees’ queries
Get updated on changes in HR Policies, Processes and Tools
Knowledge Management and leveraging of solutions provided to diverse employees’ queries for competence development of self and other colleagues in the HR Direct Team
Graduate preferred in HR Diploma / PG / MBA can be advantage.
1 -3 years’ experience in any HR work stream or customer service process, preferably on employee support processes.
Preferably exposure to online ticketing tools such as BMC Remedy etc.
Knowledge / exposure to HRMS and e-HR systems will be an added advantage.
Must be fluent in English – written and verbal
High customer service focus and troubleshooting experience, interfacing with functions / people.
At Ericsson, we strive to connect everyone, wherever they may be. Because by being connected, people can take part in the emerging global collaboration that is the Networked Society – a society in which every person and every industry is empowered to reach their full potential.
Our services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the communications industry and other sectors to do better business, increase efficiency, improve their users’ experience and capture new opportunities.
By enabling the Networked Society, we make a real difference to people’s lives, and the world we live in.
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