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Ericsson Recruitment of Engineering Graduates – Apply Now

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name : Ericsson

Job Title : Support Engineer

Location :NOIDA, IN

Experience: 1-4 Years

Req ID: 39222

Job Description :
Job Summary
The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Responsibilities & Tasks
To investigate, deliver remedy & restorations and produce solutions to CSRs (Customer Service Requests) reported by customers or Ericsson support organizations.
To work within well-defined system support guidelines.
To participate in software upgrades and updates
Should be able to use support tools like SMS and Metis.
To ensure customer satisfaction with the performance of installed Ericsson systems by successful handling and reporting of all technical problems.
To understand the purpose, procedures and the processes of the unit to which you are assigned to.
Provide daily progress updates in the support system for each assigned support issue.
Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported to Ericsson
Actively engage in communication with other engineers for the purpose of knowledge sharing etc.
If the CSR can not be answered/solved within the time limit, escalate the Trouble report to other competence units and if required to 3PP’s/DU.

Position Qualifications
Core Competences:
Negotiation & Argumentation skills
Administrative Skills
Planning & Organizing skills
Problem solving & strategic thinking
Presentation & communication skills
Software support
Network level competence
Delivering Results & Meeting Customer Expectations
Analyzing
Presenting & Communicating Information
Applying Expertise & Technology
Planning & organizing
Working with People

Minimum Qualifications & Experience Requirements:
Qualification
Degree in Engineering & Communication Engineering or equivalent

Experience Requirements:
Exposure to IP DSLAM / Access Broadband IP networks
Hands on experience of configuration/troubleshooting of xDSL Technologies, Triple Play services (Data, Voice and IPTV), DSLAMs, Access Switches, GPON, EMS/NMS servers
Working knowledge and experience of Solaris, Unix Platforms
Working knowledge and experience in Sybase and Oracle Database
Working Knowledge of Perl/shell scripting, SQL queries will be an added advantage
CCNA or equivalent certification will be an added advantage
Should have worked on technologies like ADSL, ADSL2+, VDSL2, SHDSL, GPON, Gigabit Ethernet, OSPF, ATM, N/W Management servers and tools
Should have exposure to protocols like TCP/IP, UDP, ATM, AAA, PPP, PPPoE, PPPoA, IPOA, TLS, VOIP (H.248/SIP), Passive Optical Network standards
Experience and exposure of Layer 2 and Layer 3 Switching, VLANs, 802.1q, 802.1ad, 802.3ad, 802.3, 802.3d, PoE (802.3af ), DHCP, STP, RSTP, ARP, SNMP, IP Multicast, IGMP
Basic Knowledge on Routing Protocols (Default, Static and Dynamic Routing)

About Us :
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Apply Here :

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

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