Company Name: HCL
Job Title: Customer Support Executive
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) To consistently meet or exceed CSAT parameters as defined for the process. (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (4.) Meet the defined Quality Scores. Innovation & Process Improvement (5.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
Skill (Primary): Domain Competencies (BSERV )-Telecom-Customer Service
At the dawn of the new millennium, a unique company was born: HCL Technologies.
Demonstrating remarkable growth through the recent economic downturn, HCL Technologies emerged as one of the only eight 21st century listed technology companies in the world to cross $1bn in Net Profit, $5bn in Revenue and $15bn in Market Capitalization.
This was possible because we believe that real value lies in the relationship created between customer and provider, which is built on three deeply rooted value systems:
Over the years, we have seen these values manifest in the form of platforms such as the Value Portal, where front line employees have generated and implemented ideas that have unlocked close to $600mn of unforeseen business value for our customers.1.) To contribute research and data gathering as and when| e.g. opening an operations in new geos