Company Name: Adobe
Job Title: Technical Consultant- AEM
Experience: 1 to 3+ years
Requisition ID: 38905
What you’ll do
Maintain and build solutions on top of the AEM, Scene 7, DAM and SoCo modules
Provide technical responses to product questions reported via client care support, or at times direct from customers of AEM.
Manage customer expectations of response time and issue resolution
Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
Work with the development team on the more complex issues
Deliver software patches and upgrades to resolve customer issues
Provide product feedback to reduce the number of issues experienced by the customer
What you need to succeed
Must: Good understanding on UI technologies like PHP, JQuery, Java Script, HTML 5, CSS, Pearl/Curl.
Must: Good understanding of backend technologies like Java EE, Servlets, JSP, Tag libraries, and JSTL skills, combined with a good understanding of Enterprise Java frameworks such as Spring and Hibernate
Must: Solid experience in problem analysis and resolution of technical problems.
Must: Ability to handle clients professionally during all interfaces.
Must: Ability to work in different working hour shifts including Night shift and week end hours.
Must: Strong written and verbal communication skills.
Adobe is the global leader in digital marketing and digital media solutions. Our tools and services allow our customers to create groundbreaking digital content, deploy it across media and devices, measure and optimize it over time, and achieve greater business success. We help our customers make, manage, measure, and monetize their content across every channel and screen.
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