Company Name: Airtel
Job Title: FTA Spoke Manager
Experience: 1-2 years
Job No: IND09273
Customer satisfaction being the company’s mission this role is an enabler to the overall objective by ensuring that company’s interest is protected which in turn contributes to national security
Responsible for Customer activation process.
Responsible for Spoke operations.
Document & Regulatory compliance.
Partner (Spoke TL and other staff) management.
Adherence to the process TAT and SLAs.
Qualification & Key skills/ Competencies:
Graduation with 1-2 years of experience preferably customer documentation.
Teamwork and collaboration.
Enterprising and entrepreneurial.
Analytical and problems solving.
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 324 million customers across its operations at the end of March 2015.
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