Company Name: Amazon
Job Title: Operations Specialist
Experience: 1+ years
Job Id: 409447
Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Operations Specialist who shares Amazon’s passion for the customer—someone who understands the importance of compelling programs in creating an overall seller experience.
In this role you will be working closely with sellers, seller support and business teams to identify issues faced by sellers and work with them to alleviate their issues. You will also partner with product management teams as well to identify long term features and programs to improve the seller and experience on Amazon.
Role and Responsibilities
Track weekly metrics and work with other teams to address performance issues and ensure metrics are within goals.
Work with operational teams to solve seller reported issues, and review and update SOP as required
Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution
Create, manage and track marketing Campaigns. Interact with external vendors to create marketing collateral
Bachelor’s degree in any discipline.
Strong written and oral communication skills in English
Proven ability to successfully thrive in an ambiguous environment and changing market conditions
Experience with performance metrics and process improvements
Knowledge of SQL and Excel is a plus
Experience in troubleshooting/ problem-solving
1+ years of experience in data-driven business operations processes/ Database management is an advantage
Our vision, at Amazon, is to be Earth’s most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavour to build that same destination in India by giving customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient experience – and provide sellers a world-class e-commerce platform.
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