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Infosys Calling All Graduates with Good Verbal and Communication Skills for Process Executive

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name:Infosys

Job Title: Process Executive

Reference Code: Inf_EXTERNAL_10000480_1

Location(s): Pune , Maharashtra , India

Responsibilities
Process Reengineering : Delivers on the new process / approach IN ORDER TO meet client / internal goals
Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge
Customer Interaction : Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.
Process Compliance : In a voice process – Effectively executes calls of the clients customers, resolves query/issue as per
deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target
maximization IN ORDER TO meet quality standards. In a data process – Executes client transactions i.e. attends to the
transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed;
Ensures appropriate documentation of the upshot from the last transaction on the clients’ account as per the prescribed
format. IN ORDER TO meet quality standards.

Experience Required:
Entry Level (< 2 Years Relevant Experience)

About Us:
Infosys is a global leader in consulting, technology, and outsourcing solutions. As a proven partner focused on building tomorrow’s enterprise, Infosys enables clients in more than 30 countries to outperform the competition and stay ahead of the innovation curve. With US$7.9 billion (in LTM Q2 FY14 revenues) and 160,000+ employees, we provide enterprises with strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing.

Apply Here:

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

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