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Infosys Hiring Freshers 2013/2014 | All India | Freshers Jobs ….

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R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

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Company Name : Infosys

Job Title : Process Executive

Reference Code : Inf_EXTERNAL_64984362_1

Location(s) : Chennai , Tamil Nadu , India

Job Responsibilities :
Process Reengineering : Delivers on the new process / approach IN ORDER TO meet client / internal goals Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge Customer Interaction : Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.

Process Compliance : In a voice process – Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization IN ORDER TO meet quality standards. In a data process – Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients’ account as per the prescribed format. IN ORDER TO meet quality standards.

SLA Compliance : In a data process – Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) IN ORDER TO meet SLA targets. In a voice process – Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA target and to ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets

Additional Info :
Basic Accounting and excel knowledge

Experience : Entry Level (< 2 Years Relevant Experience)

About Us :
Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.

With US$8.25 billion in annual revenues and 160,000+ employees, Infosys is Building Tomorrow’s Enterprise today.

Apply Here : 

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

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