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Infosys Job Recruitment 2014 for Freshers Graduate….

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name : Infosys

Job Title : Senior Process Executive

Location : Pune , Maharashtra , India

Experience : Entry Level (< 2 Years Relevant Experience)

Reference Code : Inf_EXTERNAL_64863733_1

Job Description :
Process Reengineering : Delivers on the new process / approach IN ORDER TO meet client / internal goals
Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge
Customer Interaction : Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.

Process Compliance :
In a voice process – Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization IN ORDER TO meet quality standards. In a data process – Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients’ account as per the prescribed format. IN ORDER TO meet quality standards.

SLA Compliance :
In a data process – Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) IN ORDER TO meet SLA targets. In a voice process – Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA target and to ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets

About Us :
In 1981, seven engineers started Infosys Limited with just US$250. From the beginning, the company was founded on the principle of building and implementing great ideas that drive progress for clients and enhance lives through enterprise solutions. For over three decades, we have been a company focused on bringing to life great ideas and enterprise solutions that drive progress for our clients.

We recognize the importance of nurturing relationships that reflect our culture of unwavering ethics and mutual respect. It’ll come as no surprise, that 97 percent (as of March 31, 2014) of our revenues come from existing clients.

Infosys has a growing global presence with over 73 offices and 93 development centers in the United States, India, China, Australia, Japan, Middle East, and Europe.

Apply Here : 

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

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