Sponsored Ads



Infosys Recruitment 2014 For Graduate – Apply Now….

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name : Infosys

Job Title : Risk Analyst / Sr. Risk Analyst

Location : Pune , Maharashtra , India

Experience : 2 Years

Reference Code : Inf_EXTERNAL_10001728_1

Responsibilities :
Client Management : Participate in calibration sessions with the client, provide root cause analysis for weak performance;
report and track implementation of corrective actions based on performance IN ORDER TO ensure stability of process
performance Talent Management : Provide appraisal feedback to direct reportees IN ORDER TO ensure that the employees are engaged
and attrition is under control Improvements based on structured feedback mechanisms (CSAT, IPSAT, ELFs etc.) : Collect and analyse the customer
complaints and escalations; Report and track implementation of corrective actions based on complaints IN ORDER TO
ensure that the escalations and complaints from clients and end users are minimized.
Benchmarking with multiple models – bring in best-in-class practices, create platforms for sharing best-in-class practices :
Prepare Best practice decks, share best practices followed in engagement at vertical and org. level, participate in best
practice implementation initiatives IN ORDER TO enable the engagement continuously improve performance
Branding : Updation of visual dashboards in the engagement, creating awareness by training and bringing visibility to Risk
quality initiatives in the engagement IN ORDER TO bring awareness on Risk quality
Risk Management : Identify process level and engagement level risk by performing risk audit and analyzing the customer
feedback.Perform process audit; Support in de-risking process performance; Track implementation of controls and mitigation
plan IN ORDER TO control & mitigate risks

Change Management :
Analyse and report Risk quality performance IN ORDER TO ensure changes made are effective.
Create engines for large-scale transformations and ensure implementation : Work on the transformation projects and deploy
learnings achieved through trainings IN ORDER TO continuously improve service delivery.
Process Control & Verification : Create and implement sampling plan; Conduct calibration sessions, feedback sessions;
Participate in daily huddles and process review and engagement meetings; IN ORDER TO ensure stability of quality scores
of the processes.

Process Institutionalization :
Deployment of designed processes within defined timeframe.Track and measure
performance.IN ORDER TO ensure controls are suitably deployedimprovement in SLAs
Process Management : Conduct process audits, Identify gaps, provide feedback to agents / auditors; prepare; collect,
collate and analyse process performance data (including SLAs) send the reports to quality auditors and managers IN
ORDER TO ensure compliance to quality and Risk assurance frameworks.

About Us :
In 1981, seven engineers started Infosys Limited with just US$250. From the beginning, the company was founded on the principle of building and implementing great ideas that drive progress for clients and enhance lives through enterprise solutions. For over three decades, we have been a company focused on bringing to life great ideas and enterprise solutions that drive progress for our clients.
We recognize the importance of nurturing relationships that reflect our culture of unwavering ethics and mutual respect. It’ll come as no surprise, that 97 percent (as of March 31, 2014) of our revenues come from existing clients.
Infosys has a growing global presence with over 73 offices and 93 development centers in the United States, India, China, Australia, Japan, Middle East, and Europe.

Apply Here : 

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Sponsored Ads




 

Sponsored Ads



Sponsored Ads



Sponsored Ads