Sponsored Ads



Infosys Recruitment Drive for Fresh Graduates – Apply

Company Name : Infosys

Job Title: Process Executive

Location: Bangalore, IN

Reference Code: Inf_EXTERNAL_10018953_1

Job Description
Process Reengineering : Delivers on the new process / approach IN ORDER TO meet client / internal goals Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge Customer Interaction : Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user. Process Compliance : In a voice process – Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization IN ORDER TO meet quality standards. In a data process – Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as pe r defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format. IN ORDER TO meet quality standards. SLA Compliance : In a data process – Executes trans actions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transac tion would depend on the process) IN ORDER TO meet SLA targets. In a voice process – Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA target and to ensure that the per formance parameters are met and exceeded IN ORDER TO meet SLA targets

Experience: Entry Level (< 2 Years Relevant Experience)

About Us:
Infosys is a global leader in consulting, technology, and outsourcing and next-generation services. We enable clients in more than 50 countries to outperform the competition and stay ahead of the innovation curve. With US$9.21 bn in LTM Q3 FY16 revenues and 193,000+ employees, we are helping enterprises renew themselves while also creating new avenues to generate value. We provide enterprises with strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing.

Apply Here: 


sponsored ads

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2015-2016 & 17 Freshers)

http://recruitercard.com/rsatschedule.htm

Sponsored Ads




 

Sponsored Ads



Sponsored Ads



Sponsored Ads