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Infosys Registration Link For 2015 Graduates Apply…

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2014-2015 & 16 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name : Infosys

Job Title : Team Lead

Reference Code: Inf_EXTERNAL_10008261_1

Location(s): Chennai , Tamil Nadu , India

Responsibilities
Audits & Compliance : Prepares the team level / process level requirements for self assessment IN ORDER TO ensure
delivery predictability for the specific process
CSAT Process : Implements the improvement plan IN ORDER TO enhance customer satisfaction
Resource optimization : Implements corrective actions based on review, Monitors and controls billing losses, reduces buffer
IN ORDER TO meet financial objectives
Process Reengineering : Diagnoses the gaps in the existing process, identifies opportunities for improvement and
implements the re-engineering initiatives IN ORDER TO meet client and internal commitments on a continuous basis
Knowledge Management : Ensures compliance to the KM System for the specific process and documents exceptions and
artifacts such as case studies, best practices etc IN ORDER TO capture and maintain tacit knowledge
Governance compliance : Participates in specific internal and external governance activities by adhering to the governance
models applicable at a process level IN ORDER TO sustain delivery predictability
Customer Interaction : Resolves escalations from the process owners IN ORDER TO ensure strong customer relationships
Work Allocation : Allocates work / shifts to team members IN ORDER TO achieve production targets
Process Compliance : Monitors / ensures process compliance and periodically update SOP changes as required as part of
the quality plan IN ORDER TO ensure adherence to process steps
SLA Compliance : Monitors daily dashboards / Conducts daily huddles to prioritize for the day, weekly SLA review with his
team, Provides guidance and support to the team IN ORDER TO ensure delivery predictability

Experience Required
Mid Level (2 + Years Relevant Experience)

About Us :
Infosys is a global leader in consulting, technology, and outsourcing solutions. As a proven partner focused on building tomorrow’s enterprise, Infosys enables clients in more than 30 countries to outperform the competition and stay ahead of the innovation curve. With US$8.25bn in FY14 revenues and 160,000+ employees, we provide enterprises with strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing

Apply Here : 

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2014-2015 & 16 Freshers)

http://recruitercard.com/rsatschedule.htm

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