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Job Openings For 2013, 2014 Pass Out AT&T – All …

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R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name : At &t

Job Title : Senior Customer Service Support CSM

Location : Hyderabad, India

Experience : 3-4 years

Job Description :
Successful candidate will be responsible for maintaining the relationship between their assigned AT&T-managed clients and AT&T Hosting Operations. Candidate will serve as a liaison between the AT&T support team and the customer and management team for all operational processes, issues, concerns, and projects. Candidate will be accountable for the client experience. This position will also be accountable for overall customer / project management and change management for assigned clients, and will provide customer communications on behalf of the AT&T Hosting Services Operations Team for fault/outage management. This is a client-facing semi-technical position, so – in addition to technical acumen – written and verbal communication skills, diplomacy, and the ability to work well under pressure are required.

Strong background and demonstrated experience in the following areas:

ITIL V3 Foundation Certification
Project Management skills
Process Management discipline
Customer Service and Customer Relationship Management skills
Strong Written and Verbal communication skills
Ability to build relationships, trust, and work across organization boundaries
Responsibility and Accountability
Negotiation and Diplomacy skills
General hosting-specific platform non-technical knowledge (including server hardware, operating system, middleware, database, storage, security, virtualization, and network component architectures and functionality – at the conceptual level)
Ideal candidate should have 3-4 years of direct experience supporting web hosting environments.

About Us :
AT&T Inc. (NYSE:T) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation’s most reliable 4G LTE network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV service with the AT&T U-verse® brand. The company’s suite of IP-based business communications services is one of the most advanced in the world.

Apply Here :

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

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