Company Name : Mastercard
Job Title : Manager – Production Support
Job Id : R-39833
Location : Pune, India
All About You :
Bachelor’s degree or equivalent combination of education and experience.Experience compiling statistics, analyzing data, and defining metrics.Advanced knowledge of payments/card industry preferred.Strong technical and analytical skills with extended experience in database analysis.Ability to communicate facts and ideas clearly both orally and in writing.Strong PC skills that include Word, PowerPoint, Excel, and Access.
Direct and coordinate the actions taken by department personnel and external technical support groups required to resolve problems in a timely and efficient manner.Provide leadership, direction, development, and supervision to staff. Ensure staff has appropriate skills and behaviors. Effectively communicate objectives/expectations and performance results as necessary. Provide technical and advisory support to the staff to insure the development and implementation of performance metrics.
Ensure timely and accurate performance communications.
Ensure that problems of varying complexity are resolved to the customer’s satisfaction which may include interfacing with appropriate support/development personnel to achieve problem resolution.Assist in identifying process pain points (or needs) and the development / implementation of procedures to fulfill departmental responsibilities.Provide technical and advisory support to the staff to ensure the development and implementation of performance metrics and dashboards.
About Us :
Ready to take the first step toward your next great career move? MasterCard has a wide variety of positions available to talented, motivated individuals looking for a challenging career opportunity.
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R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2015-2016 & 17 Freshers)