Company Name : Mphasis
Job Title : Voice- Trainee Customer Support Officer
Experience: 0-2 years
Agent would log on to the workstation and the log in to the client application thru his specific id and pull insurance loans documents relating to cancellations, reinstatements, endorsements, condominiums.
The agent would make an outbound call to insurance companies/agents to get renewal information on the policies/or updating missing information.
Once the loans are updated they are sent to QC queue and would be data verified by the QC member. There is also call monitoring done for all agents to ensure quality standards are met and feedback is given on a regular basis by QA and managers.
Exception processing of missing information on mortgage documents.
Exception Processing and verification of missing information on mortgage documents
Calling insurance agents/carrier to get updated insurance policies for getting renewal information.
Must possess good product knowledge to identify opportunities to increase product density.
Should have excellent communication skills ( both written and verbal).
About Us :
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).