Company Name: Adobe
Job Title: Service Desk Specialist
Experience: 1-4 years
Requisition ID: 46590
• Answer end-user questions via phone and email on all IT supported applications
• Troubleshoot Desktop, application related issues on Windows & Mac
• Troubleshoot issues on iOS and android devices
• Determine source of computer problems (hardware, software, user access, etc.).
• Advise end-users on appropriate action
• Document resolutions for future reference
• College degree and 1-4 years’ of technical experience
• Extensive experience with Win 7/8.1/10 and Macintosh OS X
• Basic knowledge of Win Server 2012 and RHEL
• Familiar with Microsoft Office 13/365 with Outlook in an Exchange environment
• Basic understanding of networking
• Experience in a Service Desk/Technical Support environment
• Knowledge of ITIL methodology
• Familiarity with Adobe products
• Familiarity with telecommunications services including VOIP, wireless and video conferencing.
Adobe is the global leader in digital marketing and digital media solutions. Our tools and services allow our customers to create groundbreaking digital content, deploy it across media and devices, measure and optimize it over time, and achieve greater business success. We help our customers make, manage, measure, and monetize their content across every channel and screen.
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