Company Name: AT&T
Job Title: Sr. Associate(Avaya) Work Center Technical Support
Location: Bangalore, India
Experience: 4 Years
Requisition ID: 148972
In compliance with established policies and procedures, the engineer has the responsibility of corresponding, troubleshooting, and maintaining Voice CPE along with, but not limited to telco solutions for internal and external AT&T customers. This requires working knowledge of multi-vendor, multi-platform hardware and software components.
Roles and Responsibilities:
Provides customer Remote Technical Support
Fault & Incident Mgmt supporting PBX Voice Devices (Seasoned professional required)
Communication with customer, peers, and managers in order to meet negotiated commitments and exceed customer expectations.
Responsible for understanding and reviewing point of action for planned and unplanned changes to supported network infrastructure.
Update tickets in accordance to Service Level Agreement requirements, escalating as necessary to higher level of support based on severity.
Key Competencies and Skills:
Avaya aura platform
Avaya communication manager
Avaya media gateways
Avaya certifications (ACIS) mandatory.
English communication skill is a must
Desired Skills :
Experience and knowledge of Avaya IP Office
Experience and knowledge of Nortel CS1K, Nortel PBX
About Us :
AT&T Inc. (NYSE:T) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation’s most reliable 4G LTE network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV service with the AT&T U-verse® brand. The company’s suite of IP-based business communications services is one of the most advanced in the world.
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