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Opportunities at Convergys – Recruitment for Freshers & Expd – Apply Online

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2014-2015 & 16 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name: Convergys

Job Title: Technical Support Assoc I

Location: Thane, Maharashtra, India

Experience: zero to one year

Requisition #:    160818

Job Descritption:
Provide basic technical support to client customers while working under direct supervision and following standard procedures and written instructions to accomplish assigned tasks. Assist external/internal users of the client’s technical products or services by answering questions and solving problems involved in their use. Typically supports IT hardware and software products. Support is primarily related to external clients. Limited knowledge of the organization; products; and/or services is required. Respond to customer inquiries by referring them to published materials; secondary sources; or more senior staff; if applicable. Principal Duties and Responsibilities: Provide basic technical support via phone, live (chat) or e-mail by following predefined processes which indentify if the technical issue can be quickly fixed or needs to be researched by a higher level technical support representative. Troubleshoot simple hardware and/or software issues Assist external users of the client’s technical products or services by answering questions and solving problems involved in their use.
Education & Professional Certifications: diploma or equivalent experience Associate’s Degree in related technical discipline, or equivalent experience. External hire with zero to one year relevant experience One or more technical certifications:
kills Must have proficiency with various software applications including Microsoft Office (Word, Excel, Powerpoint, Outlook) Skilled in multi-tasking Ability to work independently with minimal supervision An ability to remain calm under pressure and work in a concise, clear and focused manner Demonstrated ability to work with a team. Able to work a 24 hour, 7 day rotation schedule if required Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary.

About Us:
We are excited to announce that Convergys has completed its acquisition of Stream, creating a world-class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Both companies are known for providing exceptional service. Now, combining the best assets of each, we offer greater expertise and services for our clients and many more career opportunities for our talented employees.
Clients and customers around the globe can now benefit from our expanded geographic footprint, language capabilities, and breadth and depth of services.

Apply Here:

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2014-2015 & 16 Freshers)

http://recruitercard.com/rsatschedule.htm

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