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Opportunities at Ericsson – Wanted Graduates of all Streams – Apply Now

Company Name: Ericsson

Job Title: Analyst

Location: Noida, Uttar Pradesh,

Experience: 1-3 years

Req ID: 145706

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Position Summary: Problem Manager has to drive effectiveness and efficiency of Problem Management process Liaise with customers. Participating in Problem Management meetings and reviews.

Identify Problem Investigation, assignment issues, Acting as an initial escalation point for day-to-day Problem Management issues
Analyzing Incidents (especially Critical Incidents) and closed Problems to identify and act upon trends Tracking open Problems and identifying any Problem that requires increased focus to meet agreed target levels
Providing and validating Problem resolution adhoc status reports as requested
Handling day-to-day Problem issues and escalating to Resolver Groups when required to ensure targets are met
Implement a mechanism to record Known Errors within the account and the associated workarounds
Facilitate between Resolver groups, customers, and 3rd parties as required
Engage with support groups to arrange for and schedule resources / actions. Co-ordinate the investigation, so that proposals can be made with the options available

Position Qualifications:
• Supports Problem Manager for all Problem management activities
• Performs Problems Administration activities
• Interfaces with Field, GNOC, Engineering, PQMs and MSIP teams
• Supports Change Management process awareness and compliance

• Degree in  Engineering(ECE/CSE/IT)/ any Graduate.
• 1-3 years of experience in Telecom/ICT
• Certifications – ITILV3 Foundation

Apply Here:

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2015-2016 & 17 Freshers)


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