Company Name: GE Capital
Job Title: Associate
Location: Gurgaon, India
Experience: 2 years
Initiate collection calls to delinquent customer and negotiate with him/her for making payment at the earliest. Also to educate the customer about his outstanding as per records available and assistance in resolving customer query/concern.
Portfolio Resolution by outbound/inbound telle-calling according to targets allocated
Maintain dialer hygiene like Wrap%/Not ready % etc.
Daily database update on Support Central
Compliance to Business policy, Collections processes and procedures,
Adhere to all the Call Monitoring Guidelines
Bachelor’s Degree and/or Minimum 2 years related experience in financial services and/or customer service
0 to 1.5 years of experience in tele calling
Disciplined, Good communication skills, Soft spoken, should have good query resolution and negotiation skills, Team player, multitasking, basic computer & MS Office knowledge.
GE is building the world by providing capital, expertise and infrastructure for a global economy. GE Capital has provided billions in financing so businesses can build and grow their operations and consumers can build their financial futures. We build appliances, lighting, power systems and other products that help millions of homes, offices, factories and retail facilities around the world work better.
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