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Opportunities At Infosys – Wanted Freshers of all Streams – Apply Now

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R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name: Infosys Limited India

Job Title: Process Executive

Location: Pune , Maharashtra

Experiecne: Entry Level (< 2 Years Relevant Experience)

Reference Code: Inf_EXTERNAL_10005810_1

Job Description:
Process Reengineering  : Delivers on the new process / approach IN ORDER TO meet client / internal goals
Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge
Customer Interaction : Resolvesindividual cases that need re-work IN ORDER TO ensure highC-Sat / NPS score from theend user.
Process Compliance : In a voiceprocess – Effectively executescalls of the clients customers, resolves query/issueas perdeliverables outlined, maintains voice quality as perstandard agreed, handles repetitive calls and strives for targetmaximization IN ORDER TO meet quality standards. In a data
process – Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients’account as per the prescribed format. IN ORDER TO meet quality standards.
SLA Compliance : In a data process – Executes transactionsas per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding tocomplaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) IN ORDER TO meet SLA targets.

About US:
Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.
With US$8.25 B in annual revenues and 165,000+ employees, is helping enterprises renew themselves while also creating new avenues to generate value.

Apply Here:

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

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