Company Name: Mahindra Comviva
Job Title: L1 App Roaming
Location: Gurgaon Office
Experience: 2-4 years
Job Id: 160000G3
Hands-on experience on Roaming – Roam welcome, Roam retainer, Roam proxy, Roam prefer, Roam local, Roam pulse. Candidate from Mobileum(earlier Roamware) will be preferred
Knowledge of GSM, SS7
Clustering fundamentals , Understanding of disk systems (such as Mirroring and RAID)
Perform Performance/capacity monitoring
Perform Alarm monitoring
Incident management : Trouble Tickets Handling
Provide resolution to Customer Care Queries
L1 related System Administration tasks which include monitoring servers and storage devices using monitoring tools and take appropriate action either contacting the L2 support or sending the sms/mail alert to respective team
Monitoring the security compliance of the servers using security tools and generating reports for all the servers
Responsible for taking care of vulnerabilities and applying the patches and make sure all the servers are security compliant.
Education and Experience
Graduate/ BE / MCA or Equivalent
2-4 years of relevant experience
Since 1999, Mahindra Comviva has rapidly transformed to being a global leader in providing mobility solutions – solutions that transform lives every day.
The past decade has seen drastic and dynamic changes across the mobile landscape. In the face of intense competition and diversified needs of a growing customer base, we have expanded our portfolio of productized solutions and services to serve mobile service providers across the globe. We have thus been able to help our partners optimize cost structures, create increased subscriber loyalty and accelerate revenue growth. We have established our presence across the world – in Asia, Africa, Europe, Middle East and Latin America. Our expertise in mobility solutions enables us to provide differentiated offerings across the globe and ensure timely delivery against commitments, regardless of the on-the-ground conditions.
Over the past 10 years, we have only grown from strength to strength. From merging with CellCloud Technologies in 2002 to acquiring Jataayu Software Limited, a leading player in the mobile Internet space, in 2007; from garnering investment from Sequoia Capital and Cisco Ventures in 2005 to being rebranded to Mahindra Comviva, with the acquisition of majority stake in the company by Tech Mahindra in 2013 – our constant evolution allows us to keep setting the wheels of change in motion.
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