Company Name: Sutherland
Job Title: Lead Process Trainer
Experience: 3 years
Job Id: 2016-26870
Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge
Define Sutherland’s reputation: Drive the partnerships of our clients – both internal and external – to ensure consistent and effective development of all levels of leadership and coaching
Set the path to success: Participate and lead the ongoing development of each team
Impact the bottom line: Focus on consistency and quality of all coaching interactions, developing individual and collective development plans and ensuring ongoing accountability of key influencers and stakeholders
Minimum 3 years in a BPO environment; 1+ years in a Coaching/Training role
Be able to work in a fast-paced environment
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
Be able to work in MS Office
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States.
Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
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