Company Name: Sutherland
Job Title: Sr. Specialist
Experience: 1-2 years
Job Id: 2016-25815
Make work possible: Maintain and manage onsite IT and telephony infrastructure
Set the path to success: Provide time-critical support to system users; ensure maximum efficiency to achieve maximum customer satisfaction
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Shape workplace culture: Offer support, boost engagement, and inspire positive attitudes
Education Requirements: MCP, MCSA Certification, etc preferred, with 1-2 years of Experience in a relevant field.
Experience Requirements: Technical experience with Operating Systems, Active Directory, Antivirus systems, etc.
To succeed in this position, you must:
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Be creative and resourceful in finding effective solutions to problems and situations
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States.
Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
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