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Sutherland Recruitment Drive – Apply Online

Company Name : Sutherland

Job Title : Associate Manager

Location : IN-Pune

Job ID : 2016-27863

Category : Operations – Service Delivery

Responsibilities:

Improve the company: Make recommendations to enhance processes and boost ease and efficiency
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Qualifications:

Education Requirements: Graduate

To succeed in this position, you must:

Be able to work in MS Office
Be flexible to work in different shifts
Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Have experience in SLA Metrics Management; Stakeholder Management; People management / development; Attrition Control; experience in Order to Cash Process is a plus

About Us :
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.

Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States.

Apply Here : 


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