Company Name: Ubisoft
Job Title: Local IT Support Technician
Location: Pune, India
Experience: 3 years
Desktop support including workstation/laptop provisioning, software/hardware/network/account support, etc.
Own the operational support of the IT environment in the studio (server, server room, networking equipment, etc.)
Provide input and perform tasks as part of company-wide IT projects.
Handle incidents/requests from end users and complete regular IT maintenance duties.
Escalation management for complicated issues/requests. Co-work with other GNS domain teams and follow up efficiently.
Drive change and strive to improve policies and processes in the studio.
Minimum 3 years Hands-on experience with workstations, server room or small data center, networking and related hardware.
Strong diagnosis, problem-solving and critical thinking skills in a fast-paced and dynamic environment. • Excellent customer relationship based on client oriented support and communication.
Ability to communicate complex information to customer with technical or non-technical knowledge/background.
Be able to stand on the business perspective, understand clients’ real needs, foresee the potential risk/problem, prepare the preventive plan accordingly in advance, and provide valuable suggestion to improve the productivity.
Ubisoft is a leading developer and publisher of video games worldwide whose brand portfolio covers blockbusters such as Assassin’s Creed, Prince of Persia and Splinter Cell, as well as games for the whole family, from Imagine and Petz to Rayman Raving Rabbids. To continue building on its achievements for the future, Ubisoft is looking for new talent for its growing Indian studio in Pune!
We favor diversity, creativity, drive and team spirit. If you’ve got the skills and the desire to succeed, we want you to be a part of this exciting period of growth.
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