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Vacancies at Adobe – Wanted Engineering Graduates..

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2014-2015 & 16 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name: Adobe

Job Title: Product Support Engineer

Location: Noida

Experience: 2 years

Requisition ID: 39503

Job Description:

What you’ll do
Deliver First Call Resolution by handling customer requests and resolving customer’s technical and non technical issues as often as possible during the first contact for assigned products.
Provide a professional & competent standard of phone and online support for Global customers.
Accurately document all customer interactions in a case tracking database. Content to be logged in full written English
Communicate and articulate clearly with the customer (in both verbal and written communication).
Call back customers waiting for follow-up in the agreed timeframe.
Demonstrate ownership and willingness to resolve issues in a timely manner.
Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism,

What you need to succeed
Must be a Graduate
2 years previous Technical Support Center experience required
Experience in troubleshooting software on Windows and /or Mac operating systems along with various computer hardware
Experience working in a team environment, managing a diverse workload
Outstanding written & verbal communication skills in English with a neutral accent
General cultural awareness, particularly for agents who are supporting customers in a region other than the one they’re located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).

About Us:
Adobe is the global leader in digital marketing and digital media solutions. Our tools and services allow our customers to create groundbreaking digital content, deploy it across media and devices, measure and optimize it over time, and achieve greater business success. We help our customers make, manage, measure, and monetize their content across every channel and screen.

Apply Here:

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2014-2015 & 16 Freshers)

http://recruitercard.com/rsatschedule.htm

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