Company Name: Agilent Technologies
Job Title: Customer Service Representative
Experience: 0-18 months
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management,
Order Management- Provides administrative support in the Order fulfillment process. Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, Collections, Credit, Trade & Logistics for resolution of Order to Invoice related issues.
Determines and develops approaches to administrative customer service assignments
Responsible for customer service tasks which require planning and judgment
Solves a broad range of customer service problems varying in scope and complexity
Should be flexible to work in 24X7 environment
Require Bachelors or Masters certification/specialized training preferably in Operations Management, Supply Chain, Trade, Logistics domain
0-18 months relevant experience
Previous experience of any ERP and Order Management preferred
Agilent is a leader in life sciences, diagnostics and applied chemical markets. The company provides laboratories worldwide with instruments, services, consumables, applications and expertise, enabling customers to gain the insights they seek. Agilent’s expertise and trusted collaboration give them the highest confidence in our solutions.
Agilent focuses its expertise on six key markets, where we help our customers achieve their goals:
Food: Agilent helps ensure that our global food supply is free of contaminants—whether chemical, viral, bacterial or microbiological. Our customers include government regulators and labs that control food safety, as well as private companies that produce, package and sell food to the public.
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