Company Name: Agilent Technologies
Job Title: Customer Service Coordinator
Experience: 2 – 3 years
We are currently looking for a proactive and motivated Customer Service Coordinator to interface with customers, where you are an active player in Agilent’s sales and support Quote to cash cycle. You will take care of the Instrument Order Booking where accuracy, good analytical skills and responsiveness are key to ensure good service. You ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting documents are in order. You will be responsible for interfacing with customers, sales representatives to handle a variety of pre-sales or post-sales functions. You will respond to and /or provide assistance to internal customers in areas such as product order fulfillment processes, customer service requests, product changes or returns, accounts receivable collections.
To be really successful in this job a customer service mindset, analytical and problem solving capabilities are extremely important. You should bring approximately 2 – 3 years of experience (after graduation) in high end B2B customer service and you should be interested in bringing it to the next level. Within customer service department, you will be required to handle multiple tasks and responsibilities. It goes without saying that you should have good MS office (Excel, Outlook) skills and preferably some experience with business applications (SAP)
Agilent is a leader in life sciences, diagnostics and applied chemical markets. The company provides laboratories worldwide with instruments, services, consumables, applications and expertise, enabling customers to gain the insights they seek. Agilent’s expertise and trusted collaboration give them the highest confidence in our solutions.
Agilent focuses its expertise on six key markets, where we help our customers achieve their goals:
Food: Agilent helps ensure that our global food supply is free of contaminants—whether chemical, viral, bacterial or microbiological. Our customers include government regulators and labs that control food safety, as well as private companies that produce, package and sell food to the public.
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