Company Name: Agilent Technologies
Job Title: Customer Service Coordinator- ICA Career
Experience: 1 years
Collections Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts.
Proficiency in spoken and written english
Good communication skills, with the ability to directly interface with external Customers as well as internal departments.
Customer contact: 80% vVoice and email communication with the customer required.
Typically minimum of 1 years relevant Collections experience for entry to this level.
Knowledge of B2B collections and Q2C as a Process will be an added advantage
Agilent is an equal opportunity employer
Agilent is a leader in life sciences, diagnostics and applied chemical markets. The company provides laboratories worldwide with instruments, services, consumables, applications and expertise, enabling customers to gain the insights they seek. Agilent’s expertise and trusted collaboration give them the highest confidence in our solutions.
Agilent focuses its expertise on six key markets, where we help our customers achieve their goals:
Food: Agilent helps ensure that our global food supply is free of contaminants—whether chemical, viral, bacterial or microbiological. Our customers include government regulators and labs that control food safety, as well as private companies that produce, package and sell food to the public.
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