Company Name: Amazon
Job Title: Program Manager, India CS
Experience: 3+ years
Job Id: 382428
At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for a high-octane program manager (with strong analytical capabilities) to join our India Contacts Reduction (CR) program team as Program Manager, CPU.
As the CPU Program Manager, you will help manage a program centered on improving Amazon’s customer experience and bottom-line profitability by reducing root-cause defects that lead to customer concession events (e.g., product returns, replacements, and other forms of customer remediation).
Working closely with operations and/or retail teams across the Amazon network to identify, manage and implement concession reduction projects.
Analyzing customer contact volumes and developing solutions that reduce defect events.
Building out a scalable program status/tracking infrastructure that provides granular detail on overall program performance, risks and opportunities.
Providing project management and cross-functional support on key improvement initiatives.
Creating necessary business requirements and project plan documentation.
Scheduling periodic planning, progress, and close out meetings with project team & stakeholders.
3+ years of Product or Program Management experience
Demonstrated capability to manage multiple, disparate projects and/or stakeholder groups
Exceptional integrative thinking skills
Degree in engineering, mathematics, statistics, computer science, economics, finance, or related field
Analytical and quantitative skills; experience using data and metrics to back up assumptions and develop business cases
MBA (Engineering or Ops related field preferred)
Ability to think big and develop creative solutions
SAS, R, SPSS, or other statistical software packages
SQL or comparable data querying packages
Our vision, at Amazon, is to be Earth’s most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavour to build that same destination in India by giving customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient experience – and provide sellers a world-class e-commerce platform.
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