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Vacancies at Convergys – Wanted Graduates of all Streams

Company Name: Convergys

Job Title: Analyst WFM

Location: Gurgaon

Requisition: R1010572

Job Description:

Responsibilities
Manage agent preferences, time-off requests, and shift bid process
Consult with Operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences
Develop schedules and staffing plans for assigned business in an accurate and timely manner
Identify schedule/plan changes in relevant databases and escalate issues as appropriate
repare reports for hiring needs to be presented to Business Development
Prepare reports for schedule and staffing analysis to be presented to Operations

Candidate Profile
Bachelor’s degree in related field from a four-year college or university with two to four years of relevant experience preferred
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Self-starter, sense of urgency, and works well under pressure
Strong attention to detail
Sense of professionalism and ability to develop relationships

About Us:
We are excited to announce that Convergys has completed its acquisition of Stream, creating a world-class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Both companies are known for providing exceptional service. Now, combining the best assets of each, we offer greater expertise and services for our clients and many more career opportunities for our talented employees.
Clients and customers around the globe can now benefit from our expanded geographic footprint, language capabilities, and breadth and depth of services.

Apply Here:

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2014-2015 & 16 Freshers)

http://recruitercard.com/rsatschedule.htm

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