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Vacancies at Convergys – Wanted Graduates of all Streams

Company Name: Convergys

Job Title: Team Leader CC

Location: Bangalore, India

Experience: 2 – 4 Years

Requisition: CR163453


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Responsibilities:
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations

Candidate Profile:
Associate’s degree in related field with two to four years of relevant experience preferred

Highly motivated individual with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables

Ability to mentor, coach and provide direction to a team of employees

Willingness to work a flexible schedule

About Us:
We are excited to announce that Convergys has completed its acquisition of Stream, creating a world-class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Both companies are known for providing exceptional service. Now, combining the best assets of each, we offer greater expertise and services for our clients and many more career opportunities for our talented employees.
Clients and customers around the globe can now benefit from our expanded geographic footprint, language capabilities, and breadth and depth of services.

Apply Here:

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2014-2015 & 16 Freshers)

http://recruitercard.com/rsatschedule.htm

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