Sponsored Ads



Vacancies at Convergys – Wanted Graduates of all Streams

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name: Convergys

Job Title : Spvr Trans Service Quality

Location: Gurgaon India (Bestech), India

Experience: 2 – 4 Years

Requisition #:    158901

Job Description:

DIMENSION & SCOPE:
The Supervisor, Transactional Service Quality supports Transaction Monitoring for a single client or single client with multiple program. This incumbent will supervise all Transaction Monitoring Evaluators who support a program. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring Evaluators, as well as the skill level and development of the employees in their teams. Support our customers in the improvement of the account�s top strategic quality alignment drivers. This individual will perform analysis of results; participate in problem solving and participate in the development of process improvement initiatives

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Maintain accurate metrics of direct reports individual performance as well as overall team level performance. Manage resources across the assigned vertical/portfolio (personnel schedules, varying account needs). Evaluate levels of process and staff effectiveness and works with operations to create improvement action plans. Ensure facilitation and coordination of calibration sessions. May facilitate internal call monitoring, client and CSAT calibration sessions Subject matter expert for Quality related client interaction Develop strong working relationships with internal operations key management personnel and Clients.

EDUCATION & PROFESSIONAL CERTIFICATIONS REQUIREMENTS:
Associates Degree in related field or advanced vocational training with two to four years related experience. Bachelor�s Degree in related field from an accredited four-year college or university with some related work experience.

CANDIDATE PROFILE:
Must have proficiency with various software applications programs including email messaging applications, Microsoft Word and Excel. Previous supervisor experience preferred. Call Center Operations experience preferred. Transaction monitoring background/experience preferred. Strong working knowledge of Transaction Monitoring systems Team-oriented Ability to manage and develop a team across multiple sites.

About Us:
We are excited to announce that Convergys has completed its acquisition of Stream, creating a world-class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Both companies are known for providing exceptional service. Now, combining the best assets of each, we offer greater expertise and services for our clients and many more career opportunities for our talented employees.
Clients and customers around the globe can now benefit from our expanded geographic footprint, language capabilities, and breadth and depth of services.

Apply Here:

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Sponsored Ads




 

Sponsored Ads



Sponsored Ads



Sponsored Ads