Company Name: Cummins
Job Title: Service Engineer
Req ID: 160000NO
Acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to proactively identify, define, and prioritize less complex product issues and to implement long term solutions. Identify less complex service issues, initiate problem solving, document cost and customer impact information to establish priority for corrective action. Manages with support failure analyses with Field Service, Warranty, and Engineering to communicate and define issues. Partners with distributors, dealers and customers to support the investigation of less complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity and criticality.
Skills 7 Step Product Problem Solving Process – Understands the process steps, the expectations for each step, and is able to use the 7-step process to solve a problem. Incorporates Fault Tree Analysis into the process. Has used on-the-job application of the 7-Step Product Problem Solving Process to specific problems.
Campaign & Temporary Repair Practice (Trp) – The ability to resolve product problems in the field through the use of either Campaigns or Temporary Repair Practice(TRP). Knows the standard processes for Campaigns and TRP. Able to understand completed Campaign and TRP documents.
Communication – Written And Verbal – Is able to effectively and clearly communicate in both written and verbal means.
Field Investigation – Awareness of the basic processes and needs for a field investigation.
Cummins is a global power leader that designs, manufactures, sells and services diesel engines and related technology around the world. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories.
Cummins Inc. is organized into four distinct but complementary business units:
Cummins Engine Business manufactures and markets a complete line of diesel and natural gas-powered engines for on-highway and off-highway use. Its markets include heavy-and medium-duty truck, bus, recreational vehicle (RV), light-duty automotive and a number of industrial uses including agricultural, construction, mining marine, oil and gas and military equipment. Cummins Engine Business also provides a full range of new parts and services and remanufactured parts and engines through an extensive distribution network.
Cummins Power Generation Business is a global provider of power generation systems, components and services in standby power, distributed power generation, as well as auxiliary power in mobile applications to meet the needs of a diversified customer base. Cummins Power Generation also provides a full range of services and solutions, including long-term operation and maintenance contracts and turnkey and temporary power solutions.
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