Company Name: EMC
Job Title: Tech Support Engineer III(Vmax, Symmetrix,Scripting & Vmware)
Experience: 4+ years
Job ID: 166278BR
Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to complex system level issues.
Identifies and provides resolutions to an assortment of technical problems.
Develop and implement resolutions to identified problems, and follows standard practices and procedures.
Communicates effectively to internal and external customers as necessary through a variety of mediums.
Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.
Provide technical support to existing and prospective customers for EMC-ViPR products.
EMC’s storage product’s knowledge (Vmax, VNX, Symmetrix)
Knowledge on SYMCLI, Navicli, Unisphere.
Knowledge on different Software line up’s (ECC, ProSphere, Watch4net, HP Open view, IBM Tivoli)
Good understanding on Java/Java Script/JSON/XML
Basic knowledge on UNIX/Linux/Windows/Vmware
Strong experience on technical support
Basic Knowledge of Networking.
EMC India COE is a key product engineering and services centre outside of North America and creates a compelling value proposition for customers and EMC – that of market innovation, solutions and services and engineering excellence. The world-class campus of India COE, sprawls across a total area of 1 million square feet and hosts different business units under one roof. Coming from various culture and background, our employees exhibit diversity in true sense. The centre is equipped with state of the art labs and infrastructure and there is a strong focus on people, skills and technology. With the foundation for growth firmly in place, India COE has embarked on its evolution to the next level- the stage of maturity and value centric growth. Come, Join us and be a part of our growth journey.
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