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Vacancies at Honeywell – Wanted Graduates of all Streams

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

Company Name: Honeywell

Job Title: Business Process Executive

Location: Bangalore, India

Experience: 12 months

Job Description:
Handling the entire Order Management customer interface transactions for Customer Contact Centre (End to End)
Handling Disputes & Dispute resolution
Handling the customer calls In-bound and Out-bound
Resolving the customer queries
Updating and Maintaining Customer reports
Maintaining MIS for the process and report out
Action on RCCA/create RCCA
Review information provided by the customer or Collections Analyst and perform next level of
analysis to understand root cause of the dispute
Take ownership of disputes on a daily basis and drive resolution in a timely manner
Take a proactive approach in notifying and providing status to the customer, internal business teams and finance on resolution status
Engage external customer and internal customers to address root cause of disputes and work to resolve invoice discrepancies
Provide root cause analysis of recent trends in closed disputes, develop action plans and monitor closure of required actions to prevent re occurrence of disputes

Qualifications
University Graduate with 12 months + experience in a BPO industry
Experience in Order Management will be an added advantage.
Web savvy; strong PC & associated software skills viz. MS Office
Good communication skills (spoken & written) with neutral English accent. Good customer care skills.
Willingness to work in night shifts is mandatory.

About Us:
Honeywell invents and manufactures technologies to address some of the world’s toughest challenges initiated by revolutionary macrotrends in science, technology and society. A Fortune 100 company, we create solutions to improve the quality of life of people around the globe: generating clean, healthy energy – and using it more efficiently. Increasing our safety and security. Enabling people around the world to connect, communicate, and collaborate. And equipping our customers to be even more productive. With more than 127,000 employees worldwide, including more than 22,000 engineers and scientists, we have an unrelenting commitment to quality and delivering results in everything we make and do.

Apply Here:

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014 & 15 Freshers)

http://recruitercard.com/rsatschedule.htm

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