Company Name: Red Hat
Job Title: Associate Technical Support Engineer
Job ID: 52099
The Red Hat Global Support Services team is looking for an Associate Technical Support Engineer with excellent technical and customer service skills to provide support for our enterprise subscription customers. In this role, you’ll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions. You will provide technical support for customers primarily through the phone and internet.
Primary job responsibilities
Provide technical support to Red Hat enterprise customers
Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
Exceed customer expectations by providing outstanding customer service
Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge management system while working on customer issues
2+ years of Linux experience in the enterprise sector, with excellent administration skills
Thorough knowledge of the Linux kernel, networking, and memory management
Excellent troubleshooting skills and a passion for problem solving and investigation
Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
We help more than 90% of Fortune 500* companies solve business challenges, align their IT and business strategies, and prepare for the future of technology. We do this by providing secure solutions through an open business model and an affordable, predictable subscription model.
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