Company Name: Reliance Industries
Job Title: Helpdesk & Support Engineer
Experience: 0 to 3 years
Req ID: 79644
REIMS Application Helpdesk to receive application specific issues through phone call & email
Resolve reported issues using available support documentation, Update Helpdesk Case Register
Escalate issues to appropriate teams, if solution is unknown or matter needs further diagnosis.
Coordinate with concerned teams for resolution of issues.
Performs basic Documentum products systems administration tasks for Content Server, Webtop Content Transformation Services, xPlore, DFS etc.
Monitor REIMS services including Repositories, Application Servers, eRoom Servers, storage spaces, and perform corrective actions if required.
Skills Required (Knowledge and Skills)
1-5 years of experience in Documentum Administration & Application Support.
Professional experience directly related to IT operation for production Documentum based ECM
Basic technical and functional understanding of EMC Documentum & collaboration technologies & products.
Basic understanding of Documentum content server architecture, WDK applications, process engine, DFC, DQL, DFS, JMS, RestFul Services, Composer, BPM and Documentum Administrator.
Key Attributes (Experience and Qualifications)
Education Qualifications: Graduate Engineer
Preferences: Documentum Fundamentals Certification / Formal Training
Our motto “Growth is Life” aptly captures the ever-evolving spirit of Reliance. Our activities span hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail and telecommunications. In each of these areas, we are committed to innovation-led, exponential growth. Our vision has pushed us to achieve global leadership in many of our businesses – including our position as the largest polyester yarn and fibre producer in the world. Reliance Industries Limited is a Fortune 500 company and the largest private sector corporation in India.
As Reliance sets sights on even more ambitious goals, we remain inspired and guided by the story and philosophy of our founder chairman Dhirubhai Ambani. Hailing from modest means, he followed his dream to create India’s largest company. Reliance as an organisation has adopted this ethos of converting adversity into opportunity and making the impossible possible by challenging conventional wisdom.
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