Company Name: Sutherland
Job Title: LEAD – Quality
Experience: 12 months
Job Id: 2016-26024
Uphold standards: Perform quality and accuracy checks for process documents by team members
Define Sutherland’s reputation: Oversee and carry-out quality checks per client parameters; ensure accurate reporting and documentation
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Keep management updated: Relay important information in the form of timely and accurate reports
Experience Requirements: Should have minimum of 12 months experience in calling process.
Be able to work in MS Office
Be able to work in a fast-paced environment
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States.
Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
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