Company Name: Sutherland
Job Title: Sr.Specialist-Systems Engineer
Job Id: 2016-26763
Make work possible: Maintain and manage onsite IT and telephony infrastructure
Set the path to success: Provide time-critical support to system users; ensure maximum efficiency to achieve maximum customer satisfaction
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Education Requirements: Any Bachelor degree with relevant experience in IT domain
Experience Requirements: Preferred Technical experience with Operating Systems, Active Directory, Cisco Networking, Virtualization technologies, Voice over IP and IP technologies, Antivirus systems, etc.
Certification Requirements: MCP, MCSA,MCSE, ITIL Certification or equivalent preferred, with a minimum of 2-4 years of Experience in a relevant field
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States.
Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
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