Company Name: Unisys
Job Title: Services Support Rep 2
Location: Bangalore – Karnataka
Experience: 1 year
Monitor & Provide Quotation-Quotes
Process Orders & fulfillment
Creation of client request & Installation Account Number
Process POD’s onsite service calls to completion
Ensure SLAs are met and exceeded
Good communication skills (oral and written) – Must be able to speak and write English very well
Strong analytical skills
Attention to detail
Self-motivated / Team centered
Tolerance for stress
Proven customer service skills
Adept in learning new systems
Prior experience in Service Delivery is an advantage
Candidates should be a confirmed employee and employed in the current role for at least 1 year
Candidate should have 3+ years of experience in BPO/ITES industry
Candidates need to have good knowledge on SRMS, CLICK, Service Console tools
Candidate should posses analytical and problem solving skills
Excellent interpersonal and teamwork capabilities in order to build relationships and confidence among business users
The 143-year history of Unisys is one of reliable, technically excellent, tenacious people – people helping businesses and governments protect their assets and apply information technology to achieve new levels of competitiveness and success.
2015 – Unisys announces a range of advanced security products and solutions, including a new software-based release of Unisys StealthTM, for protection of digital and physical assets. Products unveiled include Stealth(core) for micro-segmentation, Stealth(mobile) to secure mobile applications, and Stealth(cloud) to extend protection to the public cloud.
Unisys integrates the capabilities of the ClearPath and Forward platforms to create the consolidated ClearPath ForwardTM family based on their common software-based fabric architecture.
Unisys becomes a global managed services partner to Service Now, the enterprise cloud company, to deliver integrated service management solutions that help clients in their digital business transformation.
Unisys debuts the high-end ClearPath Dorado 8300 Series – the most powerful Dorado systems ever – completing the decade-long transition of the ClearPath architecture from proprietary platforms to a software-based fabric architecture running on Intel processors.
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