Company Name: Wipro
Job Title: ADMINISTRATOR – L1
Experience : 0-1YEAR
Job Code : 481212
Person should have telecom voice network knowledge. Person should have good communication skills in English. Person should have prior experience of working in NOC and in shifts. Person should be willing to work in different shifts. Person should have prior experience of working in Voice network support. Person should have knowledge Remedy tool for incident management. Knowledge of Nortel or Avaya equipment is added advantage. Prior experience of directly talking to field technician is added advantage. Person should be self-driven and right attitude for work.
Roles & Responsibilities:
“As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requestsbased on Standard Operating Procedures. Follow quality / security process defined for the engagement”
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. The company posted revenues of $7.6 billion for the financial year ended Mar 31, 2015.
Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients
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