Bank Name: Yes Bank
Job Title: BSL – Lobby Manager
Experience: 2-4 yrs
Reference Code: 3577
To meet & exceed all service & process related parameters as laid down by the Bank.
To meet & exceed customer expectations with superior customer service.
To diligently follow guidelines/process notes issued by the bank in respect branch operations/teller function/clearing operations as the case may be.
To be able to successfully probe and understand client needs & requirements in order to be able to effectively cross-sell NBD & 3rd party products of the bank, collection of candid feedback, providing referrals to business etc.
Responsibility of AOD checking & keeping the Q & D Ratio of the branch within prescribed benchmarks
Scrutinize Custodianship Management –Overall responsibility of management of Delegation / Conflict of Interest situations
Cheque Referral Management – Involving the RMs for necessary confirmation & initiate necessary action
Excellent communication skills in English & the local language.
Must be friendly, creative, optimistic by nature & possess a positive attitude.(helps in building a bond with clients & managing under pressure)
Should have general knowledge/awareness of financial services market.
Well groomed with a overall pleasing personality
Must be a quick with high levels of energy & self-motivation.
Flair for sales & customer service
Excellent Networking & interpersonal skills
YES BANK, India’s fourth largest private sector Bank, is a high quality, customer centric, service driven, private Indian Bank catering to the Future Businesses of India. Since its inception in 2004, YES BANK has fructified into a ‘“Full Service Commercial Bank” that has steadily built Corporate and Institutional Banking, Financial Markets, Investment Banking, Corporate Finance, Branch Banking, Business and Transaction Banking, and Wealth Management business lines across the country, and is well equipped to offer a range of products and services to corporate and retail customers.
YES BANK has adopted international best practices, the highest standards of service quality and operational excellence, and offers comprehensive banking and financial solutions to all its valued customers. Today, YES BANK has a widespread branch network of over 630 branches across 375 cities, with 1150+ ATMs across all 29 states and & Union Territories in India.
YES BANK has been recognized amongst the Top and Fastest Growing Banksin various Indian Banking League Tables by prestigious media houses and Global Advisory Firms,and has received several national and international honours for our various Businesses including Corporate Investment Banking, Treasury, Transaction Banking, and Sustainable practices through Responsible Banking.
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